Shipping & Returns

HONGKONG HASEN CO.,LIMITED is a company 100% for online business, we donot offer drop-in pick up. Please contact us by email or fax.

Shipping Policy:

China Mail Air shipping Rate around the world:
USD1-USD60: USD5.95
USD60 or more; Free air mail shipping.

NOTE: China Mail Air Shipping delivers packages in 10-20 days. If you buy some small items and value is not too much, we advise use mail air shipping to save cost.

EMS EXPRESS:

If value is much more than 100, we advise use express MAIL shipping, EMS deliver packages in 5-10 business days and it is good for expensive items. Following is the rate for EMS;

USD1 - USD60: USD16.95
USD61-USD90: USD12.95.
USD91-USD120: USD9.95
USD121-USD150: USD7.95
USD150 or more: Free Express Mail shipping (EMS).

Quality Inspections:
An overview about how we inspect our products before shipment, to ensure the item we sent you is 100% perfect in quality.

Worldwide Delivery:
We sell all our products to USA, Canada, French, Germany, United Kingdom and other European Countries from our distribution center in China.

Fast Delivery:
For personalized jewelry will be shipped out within 7 business days. Normally products will be shipped out within 2-3 business days.

Safe & water-proof packaging:
All the orders, any sizes, will be shipped in BOX with water-proof packages, ensuring the safe shipping.

 

We provide a easy way to request refund

1. Customers are suggested to purchase the Tibetan silver jewelries or other Tibetan Artcrafts they really like.

2. All our products will be shipped to our customers in perfect condition. We will inspect our products severely one by one before shipping since we are not shipping our products to you, but also our customer satisfaction promise to you.

3. Based on the severly inspection before shipping, there will be nearly zero chance for product flaws. If any, we beg you spend one munite to take a photo and send it to us. After we confirmed we will refund you all your money unconditionally(shipping fee is not refundable and 5% bank processing will be charged).

4. All our products will be packaged carefully before shipping. So there will be nearly zero chance for products destroy. If any, we beg you spend one munite to take a photo and send it to us. After we confirmed we will refund you all your money unconditionally(shipping fee is not refundable and 5% bank processing fee will be charged ).

4. If the item was returned with any broken or default caused by customer, we have our right to refuse replacement or refund.

6. If customer donot like items you buy, you can return us after you get a RMA number from us. We will check item after we receive the package, if item is in new condition, we will refund you the money. However, customer need pay all shipping cost in this condition, and 10% restocking fee and 5% bank processing fee will be charged.

7. Refund credit issuing process normally takes up to 5 business days. You may expect the credit to appear on your statement in around 5-10 days after we receive your request.

8. Our Adress for Return:

5-2-1701, xianghulinyu
8# xiaxianghu road
chengxiang street, xiaoshan district
Hangzhou City, Zhejiang province 310012
China

Contact: Huiqin Zheng

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